When are Canva referral rewards given?

As soon as your friend accepts your invitation, installs the Oneable Viral app on Canva, and enters the code on the event page, both accounts will automatically receive 10 credits. (Note: there may be a slight delay depending on network conditions.) You can invite up to 3 friends and earn up to 30 credits.

Can I use any platform for the SNS verification event? Are private accounts allowed?

Any platform where images made with Oneable AI can shine is welcome — Instagram, TikTok, YouTube, X (Twitter), LinkedIn, and more. However, only feed posts set to "Public" are eligible. Stories that disappear after 24 hours or posts from private accounts cannot participate.

When are SNS verification rewards given, and how long must the post be kept?

No waiting required! Once your SNS post link is submitted and verified, 10 credits are issued immediately . Enjoy Oneable AI's premium features right away. Important: Your post must remain "Public" for a minimum of 7 days . While we don't monitor all submitted links in real time, our system monitoring may detect early deletion or switching to private (abuse) within 7 days — in which case the credited amount will be fully reclaimed and strong restrictions on future use of Oneable AI (including permanent account suspension) may apply . Show off your great creation for 7 days and proudly enjoy the rewards!

Will credits be deducted even if I don't like the generated image?

Yes. Since server resources are used in the AI rendering process, credits are deducted when you click "Generate" or "Edit" or "Regenerate" regardless of your satisfaction with the result. Don't worry — we are committed to providing the best service so you can get the quality results you want in one shot.

How are free credits from Oneable AI different from purchased credits?

All credits have 100% equal value and can be used for all of Oneable AI's premium features. However, to protect your paid credits from expiring, the deduction order differs . Paid credits (valid for one month from purchase) are used first, while bonus credits (valid for 3 months) are deducted later.

What is the biggest difference between the Free trial plan and the Premium (Starter, Growth) plan?

The Free trial plan offers one-time free credits to fully experience Oneable AI's core features. However, the output will include a watermark. The Premium (Starter, Growth) plan provides generous credits and advanced control options for professionals, agencies, and brands who need to produce large volumes of SNS Marketing Assets. For Premium plan users, outputs won't include a watermark on Canva's Viral, while on Oneable AI you can choose whether to display a watermark. For unrestricted commercial use without watermarks, we recommend subscribing to the Premium (Starter, Growth) plan.

I'm subscribed to the Premium (Starter, Growth) plan but running low on credits.

Additional credits can be purchased exclusively for Premium (Starter, Growth) plan subscribers. These credits have no fixed expiration date and remain active as long as you are subscribed to the Premium (Starter, Growth) plan. You can purchase additional credits via My page > Buy Credits button. If your Premium (Starter, Growth) subscription ends and you revert to the Free trial plan, the additional credits will be immediately deactivated. Once you resubscribe to the Premium (Starter, Growth) plan, the remaining additional credits will be reactivated and you can continue using them.

Can I use images created with Oneable AI for commercial purposes in actual advertisements or online stores?

Yes, of course! The rights to commercially use all images generated through Oneable AI belong to you. Feel free to use them anywhere — Instagram sponsored ads, online store product pages, Pinterest pins, and more.

Can users of the free version of Canva use Oneable Viral for Canva?

Of course! Oneable Viral for Canva can be added from the app marketplace and used immediately by anyone with a Canva account, regardless of whether they have a Canva Pro subscription. However, the usage period may vary according to Canva's user policies. Please refer to Canva's policies for more details.

Does a watermark appear on images created with the Free trial plan? Can the watermark be removed?

Yes. Images generated through the Free trial plan (including free credits obtained through missions) will display a small Oneable AI watermark in the bottom right corner. If you want to use clean, high-resolution images without any watermark for your official brand channels or commercial advertisements, simply upgrade to the Premium (Starter, Growth) plan ! AI Transparency Notice: Even if the visible watermark (Visible Watermark) is completely removed through the Premium (Starter, Growth) plan, an invisible digital watermark that identifies the content as "created with generative AI" will be applied to all outputs by default for compliance with global AI ethics standards and regulations. This is a technical safeguard to support your safe commercial use and protect content integrity, so you can use it with confidence.

What file formats and sizes can I upload?

Supported formats: JPG, JPEG, PNG formats are supported. File size: Only images up to 12MB can be uploaded. Tip: If you upload a transparent background (PNG) image with the background already removed, Oneable AI will recognize the subject more perfectly and produce overwhelmingly high-quality results.

What kind of photos should I use to get the best results?

To help Oneable AI perfectly understand your product's details and work its magic, just remember these 3 things: Clear contrast: The clearer the color contrast between the subject (product to promote) and the background, the cleaner the outline separation. Sufficient lighting: Photos taken in evenly lit, bright places work better than photos with overly dark shadows. Single subject focus: Photos with one main target product clearly positioned in the center of the frame produce the best results, rather than having too many items mixed in the shot.

Are there subjects with lower quality or poor recognition?

Oneable AI recognizes most products perfectly, but due to physical characteristics, slight awkwardness may occur with the following types of products: Transparent materials: Transparent glass bottles, eyeglass lenses, transparent plastic, etc. (materials where the new background should appear to pass through) Extremely complex structures: Forms with severe thin hair, bicycle spokes, and other very thin shapes with many holes Tip : For these products, we recommend adjusting the 'Smart Tuner' (select Studio mode in the Concept section).

Are there criteria for "restricted images" that cannot be uploaded or generated?

Oneable AI strictly restricts the upload and generation of the following images systematically to ensure sellers and marketers can safely create marketing assets: Harmful content: Images containing illegal or dangerous activities such as violence, hacking, drugs, gambling, self-harm, as well as adult content or explicit depictions Discrimination and hate speech: Images related to content that demeans or insults specific races, genders, religions, nationalities, etc. Portrait rights infringement: Images clearly containing faces of celebrities/others without consent Deepfakes and misinformation: Images that synthesize faces of politicians or public figures to create misleading content Note : If the AI safety filter (Safety Filter) detects policy violations, the image will be immediately blocked during the analysis stage and credits will not be deducted for that operation.

Product assets are a feature for saving product images you use frequently. Once registered, a product image asset can be reused across multiple projects without needing to upload it each time.

How do I register a product?

You can save an uploaded product image as an asset from the image generation screen by selecting 'Save as Asset,' or register it directly from the product management menu.

A preset is a feature for saving the settings used in image generation. You can save your Smart Tuner settings and reuse them at any time.

What are Reference Images?

Reference images are a feature for saving images to use as references for the mood, composition, color tone, or styling you want. The AI analyzes the style of the reference image to generate new images.

Can I edit or delete assets?

Yes. Saved assets can be edited or deleted at any time, and changes will take effect starting from the next generation task.

My credit card statement shows "Paddle" instead of "Oneable AI." Is this safe?

Don't worry, it's 100% safe! Oneable AI has partnered with Paddle, a global Merchant of Record (MoR), to provide secure payments worldwide. All payment processes and invoice issuance are handled through Paddle's system. As a result, your credit card statement will show "PADDLE.NET*Oneable AI" and related emails will be sent from "help@paddle.com" . This is a secure payment method following global standards, so you can use it without worry.

I need an invoice (tax invoice/receipt) for company expense reimbursement. Can you issue one?

Of course. We fully support corporate and agency customers. Once payment is completed, an official invoice will be automatically sent to your email via the Paddle system. If you enter your company name and business registration number (VAT ID) in the payment window, you will receive a receipt automatically processed according to each country's tax laws (such as VAT).

Can I easily cancel or change my paid plan subscription?

Yes, subscription management can be done freely at any time. You can cancel your next month's subscription at any time through My Account in Oneable AI. There are no hidden cancellation fees or complex procedures.

Does the payment amount include tax (VAT)?

It depends on each country's tax policy. In some countries, VAT is included in the displayed plan price, while in others, VAT is shown separately. If VAT is excluded, the applicable country tax rate will be applied at checkout to calculate the final amount. No unexpected charges beyond what is displayed on screen at the final payment step, so you can pay with confidence. (Note: For B2B corporate customers, entering your business registration number during payment allows for tax processing and official invoice issuance in accordance with relevant tax laws.)

Frequently Asked Questions

Find answers to common questions about Oneable AI, including credits, pricing, usage, payments, and more.